Safer Gambling Hub
RESPONSIBLE GAMBLING ETHOS
Our mission is to ensure that 'all our customers' are in control of their gambling.
All our staff have passed the latest Betting and Gaming Council training courses and have been trained to spot the danger signs of people who may have problems with gambling.
- We close at 21.30pm which means that there is No Gambling through the night on Apps, Poker, Casinos and Slot Machines.
- Our aim to look after You, our loyal customers, and to ensure that you are gambling safely and only spending what you can afford to
- Our aim is this - Keep it simple, Keep it fun and ensure that you Keep in Control
- Our aim is to provide you with the self-help tools and support that you need to help you to gamble safely and responsibly
Regency Betting Group takes its safer gambling responsibilities seriously. We wish to ensure that you are gambling safely and are depositing and staking at amounts that are affordable and in line with your personal financial circumstances. We monitor all of our customer deposits and win/loss levels as a matter of company policy.
As a matter of company policy we will contact you if we believe your deposits and/or win/loss levels have reached a threshold at which we feel it is appropriate to reach out to you personally to make you aware of your spend and win/loss position with us.
If you need to discuss your spend and win/loss position with us please contact Regency Betting’s Telephone Support Team at firstname.lastname@example.org or by phone at 0800 423 0005 at your earliest convenience.
ACCESS TO CUSTOMER HISTORY
We can provide you a history of all transactions, withdrawals and deposits, at any time on your request. Simply telephone one of our team on 0800 432 0005 to request a statement which can be lifetime or any period you require. You can also email these requests to: email@example.com
Regency Betting Group – Setting Deposits and spending limits
You are strongly encouraged to set limits on how much you spend with us. You can find further information on this at Responsible Betting :: Regency Racing. Alternatively, please contact a member of our team at firstname.lastname@example.org or by phone at 0800 423 0005.
PAYMENTS AND DEPOSIT LIMITS
We only accept debit cards as method of payment and only ONE registered card per customer is allowed. We follow strict anti money laundering practices as detailed by the gambling commission authorities.
For those customers who wish to restrict their gambling, Telephone Betting provides a deposit limit facility enabling customers to limit the amount they want to spend over fixed periods of times.
Many of our customers use Deposit Limits to manage their spending. Limits can be set for a 24 hour, 7 day, or 30 day period and cannot be overridden.
You can decrease your Deposit Limits at any time and this will be applied immediately.
Before increasing your Deposit Limits carefully consider if you can afford to do so. Never decide to increase your limit because you have lost money and think that you will win it back by gambling more. If you wish to increase a limit you will need to wait 24 hours before we action your request and then call us on 0800 6781 888 to confirm that you still want to increase it.
Please bear in mind the following;
- staff cannot override your set deposit limits
- 24 hour deposit increase requests take 24 hours to take effect
- weekly deposit limit increase requests take 7 days to take effect
- monthly deposit increase requests take 1 calendar month to take effect
- all deposit limit decrease requests take effect immediately
- please be aware that when deposit limit requests are initially set that they will continue to reset at the exact time you first set your limit (see example below)
Should you set a 24 hour deposit limit of £20.00 at 11.55am on 11/4/2013 and you deposit £20.00 at 1.00pm on 11/4/2013 you cannot deposit again until 11.55am on 12/4/2013. Our system works in a 24 hour window and resets at the time of your initial deposit limit request, NOT at the time of your deposit.
Regency Betting Group has designed an affordability calculator which you can find at Affordability Calculator (regencyracing.co.uk). This calculator is designed for you to use to see how much you are currently spending on gambling overall in relation to your net monthly income and monthly fixed outgoings. It is designed to assist you to assess what you can afford to gamble at safe and affordable levels. The information that you input into this calculator is not saved, monitored or stored for later use by Regency Betting or by any third-parties.
Safer Gambling Toolkit
Gamcare has designed a self-assessment test that can be found at Self-assessment tool - GamCare. This self-assessment test is designed to assist you to identify if you are displaying any behaviours that indicate that you may be suffering from gambling related harm. We encourage you to use this self-assessment tool if you have any concerns.
If you wish to consider blocking, limiting, or controlling access to gambling websites or set limits on your bank accounts you can find all the relevant information you will require at Blocking software - GamCare
Regency Betting Group and other telephone betting operators are not covered by GAMSTOP, the online self-exclusion scheme for online operators. If you wish to self-exclude from Regency Betting Group or require further assistance or guidance in relation to this, please contact us at email@example.com or on 0800 423 0005. We can assure you that anything you discuss with us remains confidential. High-street bookmakers are members of MOSES, the Multi-Operator Self-Exclusion Scheme which is specifically designed for persons who wish to self-exclude from specific high street bookmakers, or from operators located in a certain geographical area. Further information relation to MOSES can be found at Multi Operator Self Exclusions Scheme – Self Exclusion (self-exclusion.co.uk).
Further information relating to Self-Exclusion schemes operated by all gambling operators in the UK can be found at the Betting & Gaming Council website at PLAYER PROTECTION | Betting & Gaming Council (bettingandgamingcouncil.com) or you can find more information on these schemes at the links below.
High Street Betting Shops
Land-Based Casinos in the UK
Online gambling operators
Land-Based Bingo Premises
OVER 18S ONLY
In the United Kingdom it is illegal for someone who is under 18 years of age to gamble. Regency Betting Group reserves the right to ask for proof of age from any customer and to carry out checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. The legal gambling age varies according to country and we advise you to carry out local research. In order to avoid unlawful betting we may undertake a search with a third party for the purpose of verifying that you are 18 or over. Regency Tele-Bet would, however, ask that, to prevent potential misuse, you keep your account number, user name and password confidential.
ADVICE TO PARENTS OR GUARDIANS – USING OUR WEBSITES, OR WEBSITES PROVIDED BY OTHER GAMBLING OPERATORS
If you are the parents or guardians of children or young persons under the age of 18, we strongly recommend that you take action to restrict access to our websites, or any other website offered by other gambling providers, from any devices that you use to access these services. You can restrict access to devices such as mobile phones, interactive television, play stations, PC’s, or tablets, by setting restrictions. Further advice on how you can do this can be found at www.internetmatters.org or www.begambleaware.org/gambling-blocking-software